Thank you for shopping with Asthaya! We are dedicated to delivering your wellness products securely and efficiently. Please review our shipping policy below to understand how and when your order will be shipped.

1. Order Processing Time

• All general orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. However, all customized orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive another notification when your order has shipped, complete with tracking information.
• Note: Processing times may vary during peak holiday seasons, sales events, or due to high demand.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your destination and chosen shipping method.

• Domestic Shipping (Within India):
  • Standard Shipping: 3–7 business days (excluding weekends and holidays) after shipping.
  • Expedited Shipping: 2–4 business days. This feature depends on location and third party’s (courier service) network availability.
• International Shipping:
  • We currently do not ship to counties outside India.

3. Shipment Confirmation & Order Tracking

Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your shipment's progress in real time. Please allow up to 24 hours for the tracking portal to update after receiving your confirmation.

4. Incorrect Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address entered at checkout is accurate. If you realize you entered an incorrect address, please contact us immediately at asthayaweheal@gmail.com.

If the package has already been shipped, Asthaya is not responsible for packages sent to incorrect addresses provided by the buyer, though we will do our best to assist you with the courier.

5. Lost, Stolen, or Damaged Packages

• Damaged Items: If your package arrives damaged, please save all packaging materials and damaged goods, and take clear photos. Contact us @ 983707722548 within 48 hours and email at: asthayaweheal@gmail.com so we can file a claim with the shipping carrier and arrange a replacement or refund.
• Lost/Stolen Packages: Asthaya is not responsible for lost or stolen packages once tracking confirms delivery to the specified address. If tracking indicates delivery but you have not received your package, please reach out directly to the courier service to file a claim, or contact us for guidance.

Contact Us

If you have any questions or concerns regarding your shipment or order status, please reach out to our support team: